Terms of Service
Last Updated: September 27, 2026
Welcome to FEBINDIA. These Terms of Service ("Terms") govern your access to and use of the FEBINDIA website, online store, products, and related services.
By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms. Please read them carefully before using our Services.
1. About FEBINDIA
FEBINDIA is an online fashion and clothing brand offering women's clothing and fashion products through its online store.
Business Address:
Plot No. 19/120, 27,
Outer Ring Road, Panathur Junction,
Bangalore South, Karnataka – 560103, India.
Customer Support: support.febindia@gmail.com
2. Use of Our Website
You agree to use the FEBINDIA website only for lawful purposes.
You must not:
-
Use the website for fraudulent or unlawful activities.
-
Attempt to gain unauthorized access to our website or systems.
-
Copy, reproduce, or misuse our website content without permission.
-
Interfere with the operation or security of our website.
-
Provide false or misleading information while placing an order.
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.
3. Product Information
We make reasonable efforts to display product descriptions, photographs, colours, sizes, fabrics, and other information as accurately as possible.
However, actual colours may vary slightly depending on your device screen, lighting, photography, or display settings.
Product availability, designs, prices, and specifications may change without prior notice.
4. Prices
All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.
Prices may change from time to time due to promotions, product updates, taxes, or other business considerations.
The applicable price at the time you place your order will generally apply to that order, subject to any pricing or technical errors.
5. Orders
When you place an order with FEBINDIA, you are making a request to purchase the selected products.
After receiving your order, we may send an order confirmation by email, SMS, WhatsApp, or another available communication channel.
An order may be cancelled or refused in circumstances including:
-
Product unavailability
-
Incorrect pricing or product information
-
Suspected fraudulent activity
-
Incorrect or incomplete customer information
-
Delivery limitations
-
Technical or system errors
If we cancel an order after payment has been received, the applicable amount will be refunded through the relevant payment method or process.
6. Cash on Delivery
For eligible locations and products, FEBINDIA may offer Cash on Delivery (COD).
COD availability may depend on your delivery location, order value, product category, previous order history, courier availability, or other operational factors.
We reserve the right to verify COD orders before dispatch.
7. Shipping & Delivery
Orders are shipped through third-party courier and logistics partners.
Estimated delivery times may vary depending on:
-
Delivery location
-
Courier availability
-
Weather conditions
-
Public holidays
-
Operational delays
-
Unexpected events
Once an order has been handed over to the courier, delivery is subject to the courier's operational network.
Customers are responsible for providing a correct and complete shipping address and reachable contact number.
8. Returns & Exchanges
Returns and exchanges are subject to our Return & Exchange Policy.
Eligibility may depend on the product, condition of the item, reason for return, and applicable policy requirements.
Products must generally be returned in their original condition with relevant tags, packaging, and accessories where applicable.
Certain products may be non-returnable or non-exchangeable for hygiene, customization, promotional, or other legitimate business reasons. Please check the applicable product and return policy before placing an order.
9. Return Shipping Charges
Where applicable, a ₹149 reverse shipment charge per product may be deducted or collected for eligible returns.
The applicable return shipping charge and refund amount will depend on the order and the circumstances of the return.
10. Damaged, Tampered or Incorrect Orders
If you receive a package that appears damaged or tampered with, or if you receive a damaged, missing, or completely incorrect product, please contact us at:
Please contact us within 2 hours of delivery and provide clear photographs or a continuous unboxing video, along with the order details.
We recommend recording a continuous unboxing video from the sealed package through the opening of the parcel. This may help us investigate delivery-related issues.
Keep the original packaging and shipping label until the issue has been resolved.
11. Promotions & Discount Codes
FEBINDIA may offer promotional campaigns, discount codes, flash sales, or other special offers.
Unless specifically stated otherwise:
-
Promotional codes cannot be exchanged for cash.
-
Only one promotional code may be used per order.
-
Offers may have specific eligibility requirements.
-
Offers may be limited by time, product, quantity, or customer.
-
Promotional offers may be modified or withdrawn where permitted.
12. Intellectual Property
All content available on the FEBINDIA website, including but not limited to:
-
Brand name
-
Logos
-
Product photographs
-
Graphics
-
Text
-
Designs
-
Website layout
-
Images
-
Videos
-
Marketing materials
is owned by or licensed to FEBINDIA and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without prior written permission.
13. User Reviews & Content
If you submit a product review, photograph, comment, testimonial, or other content to FEBINDIA, you agree that the content should be truthful, lawful, and not infringe the rights of others.
You should not submit content that is abusive, defamatory, misleading, unlawful, or contains another person's private information without permission.
Where permitted by law, FEBINDIA may use submitted reviews or testimonials for legitimate marketing and promotional purposes.
14. Third-Party Services
Our website may use third-party services such as payment gateways, courier companies, analytics services, advertising platforms, Shopify, and other technology providers.
Your use of such services may also be subject to their respective terms and policies.
FEBINDIA is not responsible for the independent acts, policies, or practices of third-party service providers.
15. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
We may temporarily suspend or modify the website for maintenance, updates, security, technical issues, or other operational reasons.
16. Limitation of Liability
To the extent permitted by applicable law, FEBINDIA will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
17. Changes to These Terms
We may update these Terms of Service from time to time.
Updated Terms will be published on this page along with a revised "Last Updated" date.
Your continued use of our website after changes are published constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.
18. Governing Law
These Terms are governed by the applicable laws of India.
Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable law.
19. Contact Us
If you have any questions about these Terms of Service, please contact us:
FEBINDIA
Email: support.febindia@gmail.com
Address:
Plot No. 19/120, 27,
Outer Ring Road, Panathur Junction,
Bangalore South, Karnataka – 560103, India.
FEBINDIA
Wear Your Style. Own Your Confidence.