Privacy Policy

Last Updated: September 27, 2026

FEBINDIA ("we", "us", "our") operates this website and online store, including all related content, features, products, services, and tools (collectively, the "Services").

We respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, or otherwise use our Services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit or use FEBINDIA, we may collect information that you provide directly to us, including:

  • Full name

  • Mobile/telephone number

  • Email address

  • Billing address

  • Shipping address

  • Payment and transaction information

  • Account information

  • Products viewed, added to cart, purchased, returned, or exchanged

  • Customer service communications

  • Reviews or feedback submitted by you

We may also automatically collect certain information about your device and interaction with our website, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Website activity

  • Cookies and similar technologies

2. How We Collect Information

We may collect personal information:

  • Directly from you when you place an order or create an account

  • When you contact our customer support

  • Automatically when you browse or use our website

  • Through cookies and similar technologies

  • Through payment, shipping, analytics, advertising, and other service providers that support our business

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders

  • Arrange delivery and shipping

  • Process payments

  • Manage returns, refunds, and exchanges

  • Provide customer support

  • Communicate with you about your orders

  • Send important service-related notifications

  • Improve our products, website, and shopping experience

  • Personalize your shopping experience

  • Prevent fraud and unauthorized transactions

  • Maintain website security

  • Send promotional communications where permitted

  • Comply with applicable legal and regulatory requirements

4. Payment Information

Payments made through our website may be processed by third-party payment providers.

FEBINDIA does not need to directly store your complete debit card, credit card, or banking credentials when payments are processed through authorized payment gateways.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our Services.

Cookies may help us:

  • Remember your preferences

  • Keep products in your shopping cart

  • Improve website performance

  • Understand website traffic

  • Provide relevant advertising

  • Improve your overall shopping experience

You may adjust your browser settings to manage or disable cookies. Certain website features may not function properly if cookies are disabled.

6. Sharing Your Information

We may share necessary personal information with trusted third-party service providers who help us operate our business.

These may include:

  • Shopify and technology providers

  • Payment processors

  • Shipping and courier partners

  • Order fulfillment providers

  • Website and analytics providers

  • Customer support providers

  • Marketing and advertising service providers

We only share information where reasonably necessary to provide our Services, fulfill orders, operate our business, comply with applicable law, or protect our rights.

7. Shipping & Delivery Partners

To deliver your order, we may provide necessary information such as your name, phone number, shipping address, and order details to our courier and logistics partners.

This information is used to facilitate delivery, tracking, customer communication, returns, and related services.

8. Marketing Communications

If permitted by applicable law and where you have provided the necessary consent, we may contact you through email, SMS, WhatsApp, or other communication channels regarding:

  • New collections

  • Offers and promotions

  • Discounts

  • Sales

  • Product updates

  • Other FEBINDIA marketing communications

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that we may still send essential communications relating to your orders, payments, deliveries, returns, or account.

9. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Providing our Services

  • Completing transactions

  • Maintaining business records

  • Resolving disputes

  • Preventing fraud

  • Complying with legal obligations

  • Enforcing our agreements and policies

When information is no longer required, we may delete or anonymize it where appropriate and permitted by applicable law.

11. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of information where legally permitted

  • Withdraw consent where applicable

  • Opt out of promotional communications

  • Raise a complaint regarding the processing of your personal information

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Third-Party Websites

Our website may contain links to third-party websites, applications, payment providers, social media platforms, or other services.

FEBINDIA is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party services you access.

13. Children's Privacy

Our Services are not intended to be used by children without appropriate supervision.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or Services.

Any updated Privacy Policy will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

FEBINDIA

Email: support.febindia@gmail.com

Address:
Plot No. 19/120, 27,
Outer Ring Road, Panathur Junction,
Bangalore South, Karnataka – 560103, India.

We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable law.

FEBINDIA

Fashion for Every You.