Cancellation & Exchange Policy
Last Updated: September 27, 2026
At FEBINDIA, we want you to feel confident while shopping with us. Please read the following policy carefully before placing your order.
1. Order Cancellation
You may request cancellation of your order before it has been shipped.
To request cancellation, please contact us as soon as possible at:
Once an order has been shipped or handed over to our courier partner, cancellation may no longer be possible.
For prepaid orders successfully cancelled before shipment, the eligible refund will be processed through the applicable payment method.
2. COD Order Cancellation
For Cash on Delivery orders, customers may request cancellation before dispatch.
If a COD order has already been shipped, please do not refuse the parcel without contacting our support team first.
Repeated COD cancellations, refusals, or failed deliveries may affect future COD availability.
3. Exchange Eligibility
We offer exchanges on eligible clothing products subject to availability and the conditions mentioned below.
To request an exchange, contact us at support.febindia@gmail.com within the applicable exchange period mentioned on your order/product page.
The product must generally be:
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Unworn and unused
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Unwashed
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Free from stains, perfume, makeup, or damage
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Returned with original tags attached
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Returned with original packaging where applicable
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In a resalable condition
Products that do not meet these conditions may not be accepted for exchange.
4. Size Exchange
If the size you ordered does not fit, you may request a size exchange for an eligible product, subject to availability.
Please provide your order number and required replacement size when contacting us.
Size exchanges are subject to stock availability.
5. Damaged or Incorrect Product
If you receive a damaged, defective, missing, tampered, or completely incorrect product, please contact us at:
within 2 hours of delivery.
Please provide:
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Order number
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Clear photographs of the product
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Photographs of the packaging and shipping label
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A continuous unboxing video, where available
We recommend recording a continuous unboxing video from the sealed parcel until the product is fully opened. This helps us investigate delivery-related issues more effectively.
6. Return / Reverse Shipping Charges
A ₹149 reverse shipment charge per product may apply to eligible return or exchange requests, as applicable.
The exact charges and eligibility will depend on the order and the reason for the return or exchange.
For products received damaged, defective, or completely incorrect, the applicable resolution will be determined after verification.
7. Non-Exchangeable Products
Certain products may not be eligible for exchange due to hygiene, product condition, promotional terms, customization, or other applicable restrictions.
Products marked as Non-Returnable / Non-Exchangeable on the product page will be subject to those specific terms.
8. Exchange Process
To request an exchange:
Step 1: Email support.febindia@gmail.com
Step 2: Mention your order number and reason for exchange.
Step 3: Share photographs/videos if requested.
Step 4: Our team will review your request.
Step 5: If approved, the exchange pickup/reverse shipment process will be arranged where applicable.
Step 6: The replacement product will be processed subject to availability and verification of the returned item.
9. Product Inspection
All returned or exchanged products may be inspected upon receipt.
If the product has been used, washed, damaged, altered, or returned without required tags/packaging, the exchange request may be rejected.
10. Refunds
If an approved return qualifies for a refund, the applicable refund will be processed according to our refund procedure and the payment method used for the original order.
Shipping charges, COD charges, discounts, promotional benefits, or other non-refundable amounts may be excluded where applicable.
11. Promotional Orders
Products purchased during special promotions, clearance sales, flash sales, or with promotional offers may have different return or exchange conditions.
Please check the offer terms displayed at the time of purchase.
12. Contact Us
For cancellation or exchange assistance, contact:
FEBINDIA
Email: support.febindia@gmail.com
Business Address:
Plot No. 19/120, 27,
Outer Ring Road, Panathur Junction,
Bangalore South, Karnataka – 560103, India.
Please keep your order number ready when contacting our support team.
FEBINDIA
Shop With Confidence. Wear With Confidence.